Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.
Key Responsibilities:
· Collection calls and/or correspondence in a fast-paced goal-oriented collections department
· Responsible for monitoring and maintaining assigned accounts
· Accountable for reducing delinquency for assigned accounts
· Provide customer service regarding collection issues
· Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Essential Functions:
· Monthly reporting to direct supervisor
· High volume communication (verbal/written) to assigned delinquent customers
· Reconcile customer disputes as they pertain to payment of outstanding balances that are due
· Provide excellent & considerate customer service
· Work independently, manage multiple priorities and work well under pressure
· Participate in team planning meetings
· Meet defined department goals and activity metrics
Required Skills:
· 3-5 years high volume corporate collections experience
· Strong Microsoft Office Knowledge (Excel, Word)
· Strong Verbal and Writing skills
· Knowledge of Billing and Collections procedures
· Accounts Receivable knowledge/experience a plus
· Strong attention to detail, goal oriented
· Experience with Great Plains a plus
· Commitment to excellent customer service
Job Type: Full-time
Salary: $35,000.00 - $40,000.00 per year
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